Refund and Returns Policy
Return & Refund Policy
At HMH MART, customer satisfaction is our top priority. We are committed to providing a clear and hassle-free return process for eligible items. Please read the policy below for detailed information.
General Return Policy
Eligibility for Returns:
- Products are eligible for return if they are damaged, defective, or incorrect at the time of delivery.
- Return requests must be initiated within 7 days of delivery (e.g., if the product was delivered on December 1st, the return request must be raised by December 8th).
- Change of Mind: Unfortunately, we do not accept returns for a change of mind.
Conditions for Returns:
To ensure a smooth return process, the following conditions must be met:
- The product must be unused, unworn, unwashed, and free from any defects. Fashion items may be tried on to check size and fit but must still be returned in unworn condition.
- All original tags, user manuals, warranty cards, freebies, invoice, and accessories that came with the product must be included.
- The product must be returned in its original, undamaged manufacturer’s packaging/box. Please avoid applying tape or stickers directly to the manufacturer’s box.
- If the product was delivered in HMH MART packaging, the same must be used for the return.
- Ensure the Order Number and Return Tracking Number are clearly mentioned on the return package to avoid any delays or inconveniences.
Rejection of Return Requests:
If your returned item does not meet the conditions outlined above, HMH MART reserves the right to reject the return request.
For rejected returns:
- The item will be sent back to you within 4-6 business days.
- After three failed delivery attempts, the item will be discarded, and no refund will be provided.
Valid Reasons for Return
- Damaged Product: Physically broken or defective items.
- Incorrect Product: Wrong item, size, or color delivered.
- Incomplete Product: Missing items or accessories.
- Mismatch with Description: Product does not match the description or images provided.
Non-Returnable Items
The following items are not eligible for return:
- Grocery Items
- Skincare and Haircare Products
- Sale Items
- Frozen Items
- Fresh Products
- Bakery Products
Delivery Information
- Free Delivery: Enjoy free delivery on your first order.
- Standard Delivery Timing: Orders are delivered within 48 hours.
- Delivery Charges: A flat delivery fee of 250 per order applies.
- Same-Day Delivery: Available for locations close to our store.
- Roadside Pickup: You can pick up your order between 10:00 AM and 10:00 PM with no delivery charges.
How to Initiate a Return?
To initiate a return:
- Contact HMH MART Customer Care to raise a return request.
- Our team will guide you through the return process and confirm if the product qualifies for return under the policy.
Refund Process
We offer the following refund options for your convenience:
- Store Credit: Processed within 1-2 business days after a quality check.
- Bank Deposit: Processed within 3-4 business days after a quality check.
- Credit Card Reversal: Processed within 3-4 business days after a quality check. However, processing times may vary depending on your bank or financial institution.
Order Cancellations
- Orders can be canceled before dispatch by contacting our customer care team.
- If the order has already been dispatched, you may decline the parcel upon delivery.
Why Choose HMH MART?
- Customer-Centric Returns: A seamless and transparent return process for eligible products.
- Trust & Quality: Every product undergoes a thorough quality check.
- Quick Refunds: Fast and efficient processing of all eligible refunds.